Sydney, NSW
Walk-in triage queue, online bookings, photo chat and pickup SMS — built for Sydney vet clinics from Bondi to Parramatta.
Sydney vet clinics see the lot — Eastern Suburbs apartment-living cats and dogs, Northern Beaches surf-bitten labradors, Western Sydney working dogs and inner-west cat colonies. ServQueue gives a Sydney clinic a walk-in queue that lets stressed owners wait outside or in the car with the animal, a photo-chat thread to triage what's coming in the door, online bookings for vaccinations and routine consults, and pickup SMS for surgeries. Runs alongside RxWorks, ezyVet or Provet Cloud.
Used by veterinary clinics and animal hospitals across the CBD, Surry Hills, Bondi, Newtown, Manly and out to Wollongong. Built so owners wait in the car with the dog, the surgery picks up smoothly.
Sydney clinics run from morning consult lists into surgery blocks into afternoon pickups, with walk-in emergencies puncturing the calendar at the worst possible moments. ServQueue keeps the front of house calm — owners in the queue can wait outside instead of stressing their cats in a shared waiting room, and the nurse triages incoming emergencies through photo chat before the dog is on the table. CBD and Inner West clinics that handle a constant churn of new pets (apartment renters moving every 12 months) get a real win out of the bookings module — new clients book the first consult themselves at 9pm Sunday instead of phoning Monday morning.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Wollongong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Surry Hills — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Bondi.
Yes — on Growth ($129) and Pro ($209) plans. Owners send photos through the same chat thread they use for queue updates. Nurses see them on the dashboard immediately and can triage in advance — flagging a snake bite or an obstruction so the surgery is ready when the car arrives.
Not via a built-in integration today. ServQueue handles the front-of-house (bookings, queue, owner chat, pickup SMS); your PMS keeps the clinical record. Most Sydney clinics copy outcomes manually at end of consult — about 30 seconds per animal.
No hardware. No app. No credit card. AUD pricing. Cancel any time.