The smarter waitlist for Australian small business
Give any café, salon, clinic, or mechanic a digital queue plus live chat in under 5 minutes. Your customers wait less, walk out less, and come back more — all without a single app download or piece of hardware.
Basic 3-day trial · No credit card required
Built for Australian businesses across
Real words from operators running live queues every day
“We used to lose five or six walk-ins every Saturday night. Since switching to ServQueue the walkouts basically stopped — people grab a coffee and come back the moment we text them.”
Bella
Owner, Bella's Salon · Brisbane, QLD
“Setup took about ten minutes. The live chat is the real surprise — customers message us questions from their table instead of waving at the counter.”
Marco
Owner, Caffè Nero · Melbourne, VIC
“Reception used to drown in walk-ins at 8am. Now patients check in from the car park and we call them when a room opens up. Way less chaos, happier staff.”
Sarah
Practice Manager · Sydney, NSW
The problem
The fix
No hardware. No IT team. No training required.
Enter your business name, give your queue a name, set an average service time. Done — takes 3 minutes.
Print it, put it on a tablet, or share the link. Customers scan with their phone camera — no app needed.
See who's waiting in real time. Tap Call Next when you're ready. Your customer gets an SMS and walks in.
The customer view
No app to download. No account to create. Just their phone — start to finish.
Bella's Salon
Join the walk-in queue
Your name
Alex Johnson
Mobile
0412 345 678
1 · They scan the QR
No app, no account. Camera opens a web page in their browser.
Bella's Salon
You're in the queue
Position
3
~9 min
We'll text when you're up
Feel free to grab a coffee
2 · They see their place
Live position and wait time. They can leave the venue and come back.
Bella's Salon
● online
Hi Alex! Running about 8 mins behind. All good?
No worries, I'll grab a coffee 👍
Legend. See you soon ✨
Type a message...
📎3 · You chat with them
Free, unlimited live chat. Send updates, photos, PDFs — anything.
Bella's Salon
You're up next!
It's your turn
Head to the counter
Bella is ready for you
Wait time
8 min total
4 · Their turn — they walk in
Live page updates + an SMS so they never miss their slot.
From scan to service — entirely in their browser. Zero downloads, zero friction.
Live chat is included on every plan. Free and unlimited — always.
Customers scan a QR code with their phone camera — no app download, no account, no friction. They're in the queue in under 60 seconds.
Free and unlimited on every plan. Talk to customers in their browser while they wait — answer questions, share updates, send a quick 'we're running late' note. No per-message charges, ever.
Mechanics send photos of the brake pads. Salons share style references. Clinics send aftercare PDFs. Attach files directly in chat — no email back-and-forth (Growth and Pro).
See every customer in your queue the instant they join. Call next, mark served, skip, or add walk-ins with one tap — from your phone or tablet.
When a customer isn't actively looking at their chat, we text them so they know you've replied. Sent via an Australian gateway — no Twilio surcharges, no per-message surprises.
Cast a live queue board to any screen in your waiting area. Now serving (large) + up next — auto-updates in real time, no manual refresh.
Every customer sees their position and estimated wait time the moment they join. Fewer drop-offs, fewer 'how long is the wait?' questions.
Data stored in Australia (AWS Sydney). AUD billing. Compliant with the Privacy Act 2024. No USD exchange rates or hidden international fees.
All prices in AUD · No setup fees · Cancel any time
Chat as much as you want with your customers — it's free and unlimited on every plan. When a customer isn't looking at their chat page, we send them a text message so they know you've replied. Those text messages use your SMS quota — the same pool as your queue notifications.
Basic
Replace your paper waitlist in 5 minutes
Outgrowing Basic? Most cafés & salons upgrade to Growth for multiple queues and file sharing in chat.
Start 3-day trialGrowth
Keep customers engaged through the whole service
Pro
Manage customers across multiple locations
No. Customers scan a QR code with their phone camera and a web page opens — no app, no account, no password. They enter their name and mobile number and land on a page that shows their queue position plus a live chat with you. Everything happens in their browser.
Yes — chat between you and your customers is unlimited on every plan, including Basic. We never charge per chat message. The only time you use your SMS quota is when we text a customer to let them know you've replied (and we only do that when they're not actively looking at their chat page).
SMS is included in your plan price — no per-message billing. Basic includes 300 SMS/month, Growth includes 800, Pro includes 1,500. Need more? You can buy one-time top-up bundles from your billing settings. Messages are sent via an Australian gateway so delivery is fast and reliable.
If you send them a chat message while they're offline, they get one SMS with a link back to the chat. They tap the link, the chat picks up exactly where it left off — nothing is lost. Think of it like a walkie-talkie: when both sides are holding it, talk is free; when your customer puts theirs down, we tap them on the shoulder.
Under 5 minutes. Sign up, enter your business name, name your queue, and you get a QR code. Print it or put it on a tablet at your counter and you're live.
Yes. Growth supports 3 queues per location, Pro supports unlimited queues across multiple locations. Each queue has its own QR code, URL, and live dashboard view.
All customer data is stored in Australia (AWS Sydney, ap-southeast-2). We comply with the Australian Privacy Act 2024. Customer data never leaves Australian jurisdiction.
Yes — no lock-in contracts. Cancel from your billing settings at any time. Your data is retained for 30 days after cancellation so you can export it if needed.
They can reply LEAVE to any SMS and they're automatically removed. Operators can also remove any entry from the dashboard with one tap.
Xero and MYOB integrations are on the roadmap for Phase 2 (mid-2026). Right now ServQueue is focused on doing the customer service journey — from check-in to completion — exceptionally well.
Free to start. No credit card. No hardware. Cancel any time.
Create your free queue →