Queue management software for Australian hair salons and barbershops in Sydney, Melbourne, Brisbane, Perth and Adelaide. Customers join from their phone, see their position live, and get a text when their chair is ready. You keep cutting. Nobody waves at the front desk asking how long.
Setup in 5 min · Works on any phone · No hardware
Bella's Salon · Cuts
You're #3
≈ 22 min · Chair: any
Now serving
Sarah M.
Up next
James K.
After that
Priya R.
You
Maya
“We used to lose five or six walk-ins every Saturday night. Since switching to ServQueue the walkouts basically stopped — people grab a coffee and come back the moment we text them.”
A Saturday at Bella's
Two chairs busy, three people already waiting. She scans the QR by the mirror — name, number, in.
Live wait estimate on her phone. No paper list, no asking the front desk, no awkward standing around.
Photo of the cut she wants, dropped straight into chat. You see it before she sits down. No surprises.
Maya's phone buzzes with an SMS. She walks back from the café across the road. Zero downtime in your chair.
What you get
Walk-in flow
Customers join from their phone in under a minute. They see their position, an estimated wait, and the chair name they're up for. No app. No printed list. No "how much longer?"
Chat
Customers send photos of references, you confirm extras ("want a wash first?"), and last-minute cancellations come through in seconds. Free and unlimited on every plan — not per-message.
SMS callback
Customers can leave — grab a coffee, browse next door, finish errands. When their chair frees up, one SMS brings them back. Sent via an Australian gateway, no per-text surcharges.
Multi-chair
Run separate queues per service (cuts, colours, men's, beard trims) or per stylist. Walk-ins go into the right queue automatically. Each queue has its own QR code and live view.
Pricing
No setup fees. Cancel any time. Live chat with your customers is free and unlimited on every plan.
| Plan | Best for | Queues | SMS / mo | Price | |
|---|---|---|---|---|---|
| Basic | One chair, one queue | 1 | 300 | $59AUD/mo | Start |
| Most salonsGrowth | Multiple chairs · cuts + colours | 3 | 800 | $129AUD/mo | Start trial |
| Pro | Multi-location, team roles | Unlimited | 1,500 | $209AUD/mo | Start |
Every plan includes unlimited live chat with customers. SMS quota is used for queue notifications and chat fallback texts only.
Booking systems manage appointments. ServQueue manages walk-ins — the people without an appointment who decide where to go based on who can take them first. Most salons use both: bookings for regulars, ServQueue for the walk-in flow that's the difference between a quiet Saturday and a slammed one.
Yes. Growth supports 3 queues per location (perfect for cuts / colours / men's), Pro supports unlimited queues across multiple locations. Each queue gets its own QR code and dashboard view, so customers join the right line automatically.
Your front-desk dashboard has a one-tap "Add walk-in" button — type their name, an optional number, done. They stay in the queue and you can still call their position. If they did leave a number, they get the SMS callback like everyone else.
Yes. Pro plan includes team roles — each stylist can sign in on their phone or tablet, see the queue, and chat with customers individually. Owners and managers see everything.
When you tap Call Next, the customer gets an SMS. If they don't come back within a configurable window (default 5 min) you can mark them as a no-show with one tap, and the next person is called automatically — no idle chair. Every no-show is logged so you can see the pattern.
Under 5 minutes. Sign up, name your salon, name your queue (e.g. "Cuts"), get a QR code. Stick it on the mirror or counter and you're live. Stylists don't need any training — the dashboard is the same as your phone's messages.
All data is stored in Australia (AWS Sydney, ap-southeast-2). ServQueue is compliant with the Australian Privacy Act 2024. We never sell or share customer data.
Also for
(And busier, in the chairs that matter.)
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