Comparison
Two Australian-built queue systems, head to head. Pricing tiers, included SMS, and where each one really wins.
ServQueue and ScanQueue are the two closest matches for an Australian small business comparing modern queue software — both are AU-built self-serve SaaS, both use QR check-in, both bill in AUD. The differences sit in pricing tiers, included SMS, multi-location, and a few features that only one product ships.
| Capability | ServQueue | ScanQueue | Edge |
|---|---|---|---|
| Free tier | 7-day Basic trial (no card) | Yes — Starter (10 customers/day, 5 SMS/mo) | ScanQueue |
| Entry paid plan | Basic — $45 AUD/month | Essential — $49 AUD/month | ServQueue |
| SMS model | $2 in free SMS credits — top up anytime | 25 SMS/month included | ServQueue |
| Mid-tier plan | Growth — $99 AUD/month | Growth — $99 AUD/month | Tie |
| Top-tier plan | Pro — $169 AUD/month, unlimited locations | Pro — $249 AUD/month, multi-location | ServQueue |
| Enterprise tier | Talk to us (custom) | Enterprise $499 AUD/month | Tie |
| Multi-location | Growth (5 locations), Pro (unlimited) | Pro plan | ServQueue |
| Live chat with customers | Unlimited on every plan | Not promoted as a feature | ServQueue |
| Photo & PDF sharing in chat | Yes (Growth and Pro) | Not promoted as a feature | ServQueue |
| TV display board | Yes, on every plan | Not promoted as a feature | ServQueue |
| Appointments add-on | Yes — $39/mo, any plan | Not promoted as a feature | ServQueue |
| Data residency | Australia (AWS Sydney) | Australia (per vendor blog) | Tie |
| Currency | AUD, GST inclusive | AUD | Tie |
| Customer-facing app | None — QR + browser | None — QR + browser | Tie |
ScanQueue information is sourced from their public pricing page as of 1 June 2026. Vendor plans, prices and features change — always confirm on the vendor's current site before deciding. ServQueue figures are taken from our pricing page.
Pick ServQueue if
Pick ScanQueue if
At the entry tier, ServQueue Basic ($45/mo) is cheaper than ScanQueue Essential ($49/mo). At the Pro tier, ServQueue ($169/mo, unlimited locations) is $80 cheaper than ScanQueue Pro ($249/mo). Mid-tier is the same price ($99/mo each). Overall ServQueue is equal or cheaper at every tier.
Yes, and there's nothing technical to import. Queues are stateless from one shift to the next — generate a ServQueue QR code, swap it at the counter, and you're live in under five minutes. Existing customer contact details from ScanQueue can be exported by their support if you need a copy for your records.
Yes. ServQueue is built and operated in Australia by Mindrift (ABN 77 190 329 645). Customer data is stored in AWS Sydney (ap-southeast-2). SMS is sent via ClickSend, an Australian gateway. ScanQueue is also Australian-built — the AU-residency comparison is a tie between these two.
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