Sydney, NSW
From the CBD GP clinics to the Northern Beaches allied health practices — patients wait in the car, not the waiting room.
Sydney clinics from the CBD out to Chatswood and Parramatta deal with packed Monday-morning waiting rooms, parents juggling kids, and immunocompromised patients who shouldn't be sitting next to a coughing crowd. ServQueue lets every patient check in via QR code, wait wherever they want — car, café, around the block — and get an SMS the moment their room is ready. Privacy Act 2024 compliant, AWS Sydney data residency.
Used by clinics and allied health practices across the CBD, Surry Hills, Bondi, Newtown, Manly and out to Wollongong. Built so patients wait in the car, reception gets its day back.
Sydney clinics see two predictable load peaks. The first is the Monday 8am rush — parents fitting in a GP appointment before school drop-off in suburbs like Chatswood, Bondi and Lane Cove. The second is the late-autumn / early-winter cold-and-flu period from mid-May through August, when waiting-room density is also a legitimate infection-control concern. ServQueue addresses both: patients check in by QR from the car park, the waiting room stays low-density, and reception isn't fielding the same 'how much longer?' question every two minutes. Data is stored in AWS Sydney (ap-southeast-2) — patient information never leaves Australian jurisdiction, which matters under the Privacy Act 2024 update and aligns with the My Health Record framework's data-residency expectations.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Wollongong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Surry Hills — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Bondi.
No — ServQueue runs alongside your PMS. Your PMS handles appointments, billing, clinical notes and Medicare. ServQueue handles the patient flow on the day: check-in, waiting position, the SMS 'come in now' moment. Most Sydney practices use ServQueue specifically to take pressure off reception without replacing anything clinical.
Yes. The flow is the same regardless of vertical — patient arrives, checks in via QR, waits in the room or in their car, gets called when the practitioner is ready. Allied-health and specialist rooms in Surry Hills, Bondi Junction and Parramatta use the multi-practitioner queue model (one queue per practitioner) on the Growth plan ($129 AUD/month).
No. Patients only ever see their own position and the practitioner they're waiting for. Other patients' names are never displayed publicly. The full queue list is only visible inside the staff dashboard, signed in. This is a deliberate design choice for clinical waiting-room flow under the Privacy Act 2024.
No hardware. No app. No credit card. AUD pricing. Cancel any time.