Perth, WA
From CBD GP clinics to Subiaco allied health — Perth patients check in by QR and wait wherever they want.
Perth clinics from the CBD through Subiaco and out to Joondalup run on tight schedules where one delayed consult cascades through the afternoon. ServQueue lets patients check in from their phone the moment they arrive — or even from the car park — and reception sends a chat message when the room is ready. Built for AWST hours, with support awake on Perth time.
Used by clinics and allied health practices across the CBD, Northbridge, Subiaco, Fremantle, Cottesloe and out to Joondalup. Built so patients wait in the car, reception gets its day back.
Perth clinics face two pressures that eastern-states practices don't feel as acutely. First, AWST isolation means that most eastern-states healthcare SaaS vendors run support during Sydney business hours, leaving Perth practitioners on hold during their own afternoon. ServQueue is AU-built and AU-supported across AWST. Second, Perth's suburban spread — from the CBD through Subiaco and out to Joondalup, Rockingham, and Mandurah — means patients often drive 20-plus minutes for a consult. A waiting room that lets them sit in the car park rather than a crowded room is the difference between a patient who arrives calm and one who arrives stressed. CBD and Northbridge clinics with limited waiting rooms lean on the virtual queue to manage patient density. Allied health practices in Subiaco and West Perth with mixed appointment and walk-in loads use the queue alongside their PMS — ServQueue handles the day-of flow, their existing system handles the clinical record. Patient data is stored in AWS Sydney (ap-southeast-2) under the Privacy Act 2024 — never leaves Australian jurisdiction.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Joondalup.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Northbridge — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Subiaco.
No — ServQueue runs alongside your PMS. Your existing system handles appointments, billing, clinical notes and Medicare. ServQueue handles patient check-in on the day, the waiting queue, and the SMS 'room is ready' notification. Most Perth practices set it up in under an hour without changing any clinical workflow.
Yes. ServQueue is used by allied health practices across Subiaco, West Perth and the CBD for exactly this use case: mixed appointment and walk-in load, patients who benefit from waiting outside rather than in a shared room. Growth plan ($129/month) supports one queue per practitioner — a three-physio clinic can run three independent queues on one dashboard.
No — ServQueue runs in your clinic's local timezone (AWST). Bookings, reminders and SMS all fire at the right Perth time. Support is AU-business-hours and the team is familiar with the AWST gap. Most Perth clinics configure everything without raising a ticket.
No hardware. No app. No credit card. AUD pricing. Cancel any time.