Melbourne, VIC
From CBD GP clinics to South Yarra allied health — let Melbourne patients wait where they want.
Melbourne clinics across the CBD, South Yarra and Richmond run packed mornings where reception fields the same question all day: 'how much longer?'. ServQueue answers it on the patient's phone the moment they check in. They wait in the car, walk to a café, or sit in the room — their choice — and get an SMS when the practitioner is ready.
Used by clinics and allied health practices across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so patients wait in the car, reception gets its day back.
Melbourne clinics feel the Monday crush more acutely than most cities. Carlton and Fitzroy GP clinics see weekend-deferred presentations in the first two hours of trading; South Yarra and Prahran allied-health rooms handle a mix of appointment and walk-in load across the morning. The common pressure: reception fielding the same 'how much longer?' question while trying to check in new patients and manage the phone queue simultaneously. ServQueue removes that loop. Patients check in by QR from outside the building, send Medicare card photos through chat, and wait in the café on the corner or in their car across the street. The waiting room becomes a calm space for patients who actually need to be there. CBD and Carlton clinics with limited waiting-room square footage have found the virtual queue particularly useful for managing winter cold-and-flu peaks without crowding. Patient data is stored in AWS Sydney (ap-southeast-2), which aligns with the Privacy Act 2024 and with Victoria's Victorian Health Records Act expectations.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes — that's the primary use case. Bulk-billing clinics in Carlton and Fitzroy often have no appointment gaps, so the waiting room becomes first-come-first-served. ServQueue formalises that into a digital queue: patients check in by QR, see their position on their phone, and get called when the room is ready. Reception stops managing the physical list.
Mixed appointment and walk-in practices in South Yarra, Prahran and the CBD use ServQueue to manage the walk-in overflow alongside their appointment book. The Growth plan ($129 AUD/month) gives you one queue per practitioner — a two-physio practice runs two queues on one dashboard. Patients who booked appointments check in by QR on arrival; walk-ins join the same queue.
ServQueue stores all patient data in AWS Sydney (ap-southeast-2). No patient information leaves Australian jurisdiction. Names are never shown to other patients on any public screen — only to the logged-in staff dashboard. This aligns with the Privacy Act 2024 and the Victorian Health Records Act. ServQueue does not store clinical records — only contact information and queue position.
No hardware. No app. No credit card. AUD pricing. Cancel any time.