Adelaide, SA
From Norwood GP clinics to Unley allied health — let Adelaide patients wait in the car instead of the waiting room.
Adelaide clinics in Norwood, Unley and Prospect run tight rosters where reception ends up triaging waiting-room enquiries instead of doing the work only they can do. ServQueue moves the waiting experience onto the patient's phone — they check in by QR, wait wherever they like, and you SMS them when the room is ready. Privacy Act 2024 aligned, all data in AWS Sydney.
Used by clinics and allied health practices across the CBD, Glenelg, Norwood, Unley, the Adelaide Hills and out to the Barossa. Built so patients wait in the car, reception gets its day back.
Adelaide's medical and allied-health market is concentrated in a band of inner suburbs running from Prospect in the north through Norwood and Kensington in the east to Unley and Mitcham in the south. Clinics in these areas serve older demographic catchments than their eastern-states equivalents — GP practices in Norwood and Unley see high proportions of retirees and older patients who are comfortable with an SMS callback but may need a simple QR check-in experience. ServQueue's check-in flow requires only a phone camera and a browser — no app download, no account creation. The waiting room pressure in Adelaide clinics tends to peak mid-morning on weekdays, particularly Monday through Wednesday, when weekend-deferred presentations arrive. Virtual queuing gives reception a clear list, gives patients the freedom to wait in the car or across the road, and removes the need for anyone to monitor a physical list. All patient data is stored in AWS Sydney (ap-southeast-2) — South Australian patient information stays within Australian jurisdiction under the Privacy Act 2024.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near the Barossa.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Glenelg — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Norwood.
Yes. ServQueue sits alongside your appointment book — it handles walk-in flow only. Walk-in patients check in by QR and join the digital queue; appointment patients arrive at their scheduled time and you call them directly. Growth plan ($129 AUD/month) gives you one queue per practitioner if you run a multi-GP practice.
Yes. Allied-health practices in Unley and Norwood use ServQueue for the same reason as GP clinics: patients who benefit from waiting in their car rather than a shared waiting room. A two-practitioner practice runs two queues on a single Growth plan dashboard — each practitioner calls their own next patient independently.
No. ServQueue stores only patient name, phone number, and queue position. Drug names, clinical notes, referrals and Medicare details never enter ServQueue. It works alongside Best Practice, Cliniko and Medical Director — you use your existing clinical system for records. Patient names are never visible to other patients on any public screen.
No hardware. No app. No credit card. AUD pricing. Cancel any time.