Brisbane, QLD
From CBD GP clinics to Toowong allied health — give Brisbane patients their wait time on their phone.
Brisbane clinics in the CBD, Toowong and out to the eastern suburbs run busy Monday mornings where parents with kids and elderly patients shouldn't be packed into a small waiting room. ServQueue lets every patient check in via QR, wait in their car or at a café across the road, and get an SMS the moment the room is ready. AU data residency, Privacy Act 2024 aligned.
Used by clinics and allied health practices across the CBD, Fortitude Valley, West End, New Farm, Toowong and out to Ipswich. Built so patients wait in the car, reception gets its day back.
Brisbane clinics run a distinct patient flow shaped by Queensland's climate and geography. CBD and Fortitude Valley clinics handle high-density walk-in load during winter months — June through August — when Queensland's subtropical weather draws fewer people outdoors but winter illnesses still fill appointment books. Toowong and Indooroopilly GP clinics serve large catchment areas that include university staff and students, creating predictable mid-morning peaks between 9am and 11am. Inner-east clinics in Hawthorne and Coorparoo serve family-heavy demographics where parents juggle school-drop-off timing against GP availability. ServQueue's virtual queue handles all three patterns: QR check-in, car-park waiting, SMS when the room is ready. Patients don't need to sit in a waiting room — they can walk to the café on the corner or stay in their car across the road. Patient data is stored in AWS Sydney (ap-southeast-2), not Queensland or US cloud infrastructure.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Ipswich.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fortitude Valley — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or West End.
Yes. High-volume bulk-billing clinics in Fortitude Valley and the CBD are the primary users of ServQueue's walk-in queue model. Patients check in by QR, receive a live position on their phone, and wait outside the building. Reception stops managing a physical list and stops fielding 'how long' calls. The Basic plan ($59 AUD/month) covers a single queue; Growth ($129/month) adds per-practitioner queues.
Yes. ServQueue runs in parallel with your appointment system — it doesn't replace it. Appointment patients check in via QR on arrival; walk-ins join the same digital queue. The staff dashboard shows all patients in a single view. This mixed model is common for Brisbane clinics that run half-and-half appointment and walk-in load.
All patient data is stored in AWS Sydney (ap-southeast-2) — not in Queensland, and not with US-based providers. Patient names are never displayed on public screens. ServQueue does not store clinical information, only contact details and queue status. This aligns with the Privacy Act 2024 and Queensland's QHMA data expectations.
No hardware. No app. No credit card. AUD pricing. Cancel any time.