Features
ServQueue is the all-in-one queue management software Australian small businesses actually use day to day. Customers join your digital queue by scanning a QR code, chat with you live while they wait, and get an SMS when it's their turn — no app downloads, no per-message fees, no overseas hardware.
Whether you're running a busy café or restaurant, a hair salon, an auto workshop, a pharmacy, an allied-health clinic, or a retail counter, the building blocks of a great walk-in experience are the same: take customers off paper, keep them informed, and bring them back the moment you're ready. ServQueue ships every one of those building blocks on every plan.
Customers scan a QR code with their phone camera — no app download, no account, no friction. They're in the queue in under 60 seconds.
Free and unlimited on every plan. Talk to customers in their browser while they wait — answer questions, share updates, send a quick 'we're running late' note. No per-message charges, ever.
Mechanics send photos of the brake pads. Salons share style references. Clinics send aftercare PDFs. Attach files directly in chat — no email back-and-forth.
A full booking system alongside your walk-in queue. Customers book a service at a time slot from a public page — they get email confirmations, automatic reminders 24 hours out, and a link to cancel or reschedule. Day and Week calendar views in your dashboard, plus a List view, plus a one-tap '+ New Booking' for phone bookings. Available as a $39 AUD/month add-on on top of any base plan. Includes Stripe Connect for deposits and full payments at booking.
Wait times, peak hours, no-show rates, conversion. The numbers you need to staff Saturday nights properly and prove the queue is paying for itself.
Multiple staff accounts per business with role-based permissions, and unlimited queues across multiple locations. For multi-site operators running consistent service everywhere.
See every customer in your queue the instant they join. Call next, mark served, skip, or add walk-ins with one tap — from your phone or tablet.
When a customer isn't actively looking at their chat, we text them so they know you've replied. Sent via an Australian gateway — no Twilio surcharges, no per-message surprises.
Cast a live queue board to any screen in your waiting area. Now serving (large) + up next — auto-updates in real time, no manual refresh.
Every customer sees their position and estimated wait time the moment they join. Fewer drop-offs, fewer 'how long is the wait?' questions.
Data stored in Australia (AWS Sydney). AUD billing. Compliant with the Privacy Act 2024. No USD exchange rates or hidden international fees.
Same software, tuned by vertical. Pick the use case closest to yours.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Walk-in queue, live chat, and SMS callback — set up in under five minutes.
Free to start. No credit card. No hardware. Cancel any time.