Fitting rooms, click-and-collect, returns, repairs — one dashboard, one QR per queue. Customers in Sydney, Melbourne, Brisbane, Perth and Adelaide join from their phone, keep shopping, and come back when you're ready for them.
Zero
App downloads
Zero
Hardware
5 min
To go live
Unlimited
Chat with customers
Use cases
Customers in a hurry put the dress back and leave. With ServQueue they scan once, join the fitting-room queue, browse the rest of the floor, and get a text when a room is open.
Customers checking in for click-and-collect orders join a dedicated queue. Your staff sees the order number, grabs the parcel, and calls them — instead of three people lined up at a desk meant for one.
Phone repair? Returns? Loyalty enquiry? Three queues, one QR code at the door, one dashboard. Staff sees what each customer needs before they reach the counter.
VIP and personal-shopping customers can chat in advance — share inspo photos, sizes, preferences — so the stylist has the picks ready when they arrive. Live chat is free on every plan.
Pricing
No setup fees · Cancel any time · Unlimited customer chat on every plan
Live chat with customers is free and unlimited on every plan. SMS quota is used for queue notifications and chat fallback texts only.
No. ServQueue handles the customer-flow side — queue, chat, callbacks. POS handles transactions, inventory, loyalty. Most retailers run both: POS for the till, ServQueue for the line and the customer experience around it.
Yes — that's actually the most common setup. Growth supports 3 queues per location (perfect for the typical retail setup), Pro supports unlimited queues across multiple stores with team roles and permissions.
If you only ever have one customer in store at a time — yes, probably. The moment you have a second customer who'd benefit from knowing "5 minutes till it's your turn," it pays for itself. Boutiques typically use Basic ($59/mo) for a single queue.
ServQueue logs every check-in, wait time, and service duration. The Pro plan includes an analytics dashboard — peak hours by queue, average wait, no-show rate, busiest day of the week. Useful for staffing decisions.
Yes. Growth supports a shared dashboard accessible from any device. Pro adds team roles — different staff see different queues (e.g. fitting-room staff vs returns staff), and managers see everything.
Under 5 minutes. Sign up, name your store, name your queues (e.g. "Fitting rooms", "Click & collect", "Returns"), and you get a QR code per queue. Print and put them at the right spots — done.
Also for
Free to start. No card. No hardware. Cancel any time.
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