For Australian dental practices & orthodontic clinics
ServQueue gives Australian dental practices online bookings, Stripe-powered deposits, automatic reminders and a real-time waiting-room queue — from a single dashboard that runs alongside your existing PMS. Cut no-shows by 80% and free reception to actually answer the phone.
Runs alongside D4W, Praktika, Centaur, OASiS · Setup in under 30 min
Four scenarios, one tool
A new patient finds your booking page from Google at 9pm. They pick a 30-minute new-patient consult, see the next available Tuesday slot, enter their details, and pay a $50 deposit. Confirmation email lands. You see them on the calendar before you open Monday.
Your 6-month recall reminder goes out 7 days before the appointment. The patient is on holiday and self-reschedules from the email link to the following Friday — no phone call, no reception interruption.
Three back-to-back appointments overlap by 10 minutes. Patients scan the QR at reception, see their position, and wait in the car or grab a coffee. They walk back in when their phone buzzes. Your waiting room stays calm and your nurse isn't paging the carpark.
A patient walks in with severe pain. Reception adds them to the queue with one tap, the dentist sees the entry on the dashboard between appointments, and you slot them into the 4:20 gap that just freed up from a no-show — without scrambling.
Why dental practices trust it
Australian dental no-show rates run 10–25% on new patients. Connect Stripe and require a $50 deposit on new-patient and high-value appointments — refunded on cancel within your window, forfeited on no-show. Standard playbook; the add-on is $39/month.
All data stored in Australia (AWS Sydney). No clinical information enters ServQueue — only names, contact details, and appointment status. Your practice management software handles the clinical side; we handle the booking and waiting flow.
Works alongside D4W, Dental4Windows, Praktika, Centaur Dental, OASiS and any other practice management software. We don't replace your PMS — we sit beside it, handling the customer-facing booking and waiting room.
Confirmation emails on booking, automatic reminders 24 hours before, cancel/reschedule self-serve via email link. SMS for queue notifications (it's your turn) so patients aren't stuck in the waiting room.
Pricing
Base plan + Appointments add-on ($39/mo). No setup fees. Cancel any time.
1 chair · waiting-room queue · online bookings · deposits · 300 SMS / mo
$98AUD/mo
Start3 service types · file sharing in chat · 800 SMS / mo
$168AUD/mo
StartOnline bookings and Stripe deposits require the Appointments add-on ($39/mo). Stripe processing fees (~1.7% + 30c per AU card) are paid to Stripe directly.
No. Your PMS handles the clinical record, charting, Medicare/HICAPS claims, and treatment planning. ServQueue handles the customer-facing booking page, deposits, reminders, and the waiting-room queue. Most Australian dental practices run both side by side and copy treatment outcomes back into the PMS at end of appointment.
You enable the Appointments add-on ($39 AUD/month on top of any base plan) and connect your Stripe account. Per service, set the payment type to Deposit (e.g. $50 for a new-patient consult, $200 for a crown). The customer pays at the time of booking on your public booking page — Stripe pays you directly, ServQueue never touches the money. Cancellation policy is configurable; deposits inside your cutoff window are forfeited.
Today, bookings are against the practice as a whole — you allocate staff manually from the dashboard. Per-dentist calendars are on the roadmap for late 2026. If multi-resource scheduling is a hard requirement now, talk to us at hello@servqueue.com so we can scope your specific needs.
Those all stay inside your PMS. ServQueue's job ends at "patient is in the chair" — your existing clinical and billing workflow continues unchanged. Patients book and pay deposits through us, then receive HICAPS receipts and Medicare claims through your PMS at the end of treatment.
Basic plan ($59/month) covers the queue, live chat, SMS, and TV display board. Add the Appointments module ($39/month) to enable online bookings, deposits, and reminders. Total: $98 AUD/month for a single chair. Most practices upgrade to Growth ($129) for multiple service types and chat attachments — total $168/month — once they're running both walk-ins and bookings.
Under 30 minutes if you're using the Appointments add-on. Set up your services (new-patient consult, check-up, scale and clean, crown, etc.), connect Stripe (or skip if you don't want deposits initially), set your hours, print the QR code for the waiting room, and you're live. Patients can book within the hour.
Also for
Australian-built · AUD pricing · Privacy Act 2024 compliant
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