ServQueue gives Australian clinics, GPs, physios, dentists and allied health practices in Sydney, Melbourne, Brisbane, Perth and Adelaide a virtual waiting room. Patients check in from their phone, wait in their car or wherever they like, and get an SMS the moment their room is ready.
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Before & After ServQueue
A Tuesday morning
Same Tuesday, with ServQueue
The patient flow
On the practice door, the reception desk, or even attached to the appointment SMS. They enter their name and phone number, confirm what they're in for, and they're checked in. No paper sheet to pass around.
Their phone shows their position and an estimated wait. They can sit in their car, walk around the corner for a coffee, or stay in the waiting room — their choice. Reception doesn't get interrupted asking how long.
Need them to fill out a form, bring their referral, or update their Medicare details? Send a chat message from the dashboard. They reply with photos, text, or PDFs straight from their phone — before they sit down.
Practitioner taps Call Next. Patient gets an SMS with a one-line message — "Dr Chen is ready for you, Room 2." They walk in calm, on time, and the next room turns over faster.
Why clinics choose ServQueue
No paper sign-in sheet on the counter. Patient names aren't visible to other patients. All data stored in Australia (AWS Sydney), Privacy Act 2024 compliant.
Patients who don't want to sit inside don't have to. Better for immunocompromised patients, busy parents, anyone with mobility issues — and your room never feels packed.
Patients aren't asking "how much longer?" every five minutes — they can see it themselves. Reception focuses on the things only they can do.
Live view of who's checked in, who's waiting, who's running long. One tap to call the next patient. No more lost time between consults.
Pricing
No setup fees · Cancel any time · Unlimited patient chat on every plan
Live chat with patients is free and unlimited on every plan. SMS quota is used for queue notifications and chat fallback texts only — no per-message billing.
No — ServQueue runs alongside it. Your PMS handles appointments, billing, clinical notes, and Medicare. ServQueue handles the patient flow on the day: check-in, waiting, and the SMS "you're up next" moment. Most practices use ServQueue specifically to take pressure off reception without replacing anything clinical.
Yes — anywhere patients arrive and wait. Allied health (physio, podiatry, psychology), GP walk-in clinics, dental surgeries, and specialist rooms all use the same core flow: check in, wait, get called. Multi-practitioner practices typically run one queue per practitioner with Pro.
Reception can add any patient to the queue with one tap from the dashboard — name only, no phone number needed. They get called the same way (a staff member walks out to them, since there's no SMS). It's the same as your paper list, just digital and visible to everyone on staff.
No. Patients only see their own position, estimated wait, and the practitioner they're waiting for. Other patients' names are never shown publicly. The full list is only visible inside the staff dashboard.
All data is stored in Australia (AWS Sydney, ap-southeast-2). ServQueue is compliant with the Privacy Act 2024. We do not store or transmit clinical information — only contact details and queue status. Patient data never leaves Australian jurisdiction.
Yes. The chat supports photos and PDFs (on Growth and Pro). Patients can send their Medicare card photo, referral letter, or any form your practice asks for, directly into the chat. Reception sees it on the dashboard before the patient is called in.
From $59 AUD/month (Basic) for a single practitioner. Most clinics use Growth ($129) for the multi-practitioner queue support. Pro ($209) adds multi-location and team roles for groups. No setup fees, cancel any time.
Also for
No credit card. No clinical data stored. Australian-built and supported.
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