Melbourne, VIC
From Fitzroy barbershops to South Yarra salons — give walk-ins a wait time, not a guess.
Melbourne's salon scene is split between booking-led inner-north studios and the high-turnover barber shops on Smith Street and Brunswick Street. ServQueue handles the walk-in side without touching your booking system. Clients scan a QR at the door, see their chair position update in real time, and get a Saturday-night SMS the moment you're ready — no more 'how much longer?' at reception.
Used by salons and barbershops across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so Saturday walk-ins move, chairs stay full.
The Fitzroy and Collingwood barber strip from Smith Street through Brunswick Street is one of the densest walk-in barbering corridors in Australia. ServQueue is built for the way it actually runs: a steady drip from open until midday, then a Saturday-afternoon surge from 2pm where you can have 25 walk-ins in three hours and one chair empty for forty minutes if your list is on paper. The South Yarra and Toorak end of Chapel Street runs the other half of the market — colour and treatment appointments that benefit from the chat feature, since clients send reference photos before they sit down. A single Pro plan covers both, with per-stylist sign-ins for shops running 3+ chairs.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes — this is the case the product is most tightly tuned for. Basic ($59 AUD/month) covers a single chair with a single queue. Stick a QR on the mirror, walk-ins scan and join, you call them when a chair frees up. No appointments, no calendar, no faff.
No. ServQueue handles the walk-in side only — your booking system continues to handle appointments, payments and client notes. Most Melbourne salons run both side by side: Timely or Fresha for the diary, ServQueue for the walk-in queue and the photo-reference chat.
Yes, on Pro ($209 AUD/month). Each stylist signs in to their own account and sees the chair they're working — useful for multi-chair Fitzroy shops where one phone at reception isn't practical. Owners and managers see every queue across every chair.
No hardware. No app. No credit card. AUD pricing. Cancel any time.