Melbourne, VIC
Walk-in queue, online bookings and photo triage chat for Melbourne vet clinics from Fitzroy out to the suburbs.
Melbourne vet clinics from Fitzroy and Brunswick through to Richmond and the south-east suburbs balance routine consults with the constant interruption of walk-in emergencies. ServQueue gives a Melbourne clinic a walk-in triage queue with owner photo chat, online bookings for routine work, and pickup SMS for desexings and dental work — all on one dashboard, all in AUD, all stored in Australia.
Used by veterinary clinics and animal hospitals across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so owners wait in the car with the dog, the surgery picks up smoothly.
Inner-Melbourne vet clinics in Fitzroy and Carlton operate at smaller footprints with single waiting rooms — exactly where the walk-in queue earns its keep, because owners can wait outside on the bench instead of crowding the cat carriers next to a barking dog. South Yarra and St Kilda practices, often two-vet operations, use Growth ($129) with the Appointments add-on ($39) to offer per-service-type bookings (puppy consult, surgery pickup, nail clip) and run separate queues for surgery vs walk-in. Outer-suburb clinics in Brunswick and Footscray, where pet ownership skews larger and rougher, get the most use out of the photo chat for triage.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes, on Growth ($129) and above. Each queue gets its own QR code — one at reception for walk-ins, one at the surgery pickup counter — and the dashboard shows both side by side. Common setup for Melbourne clinics handling 4–6 surgeries a day plus a steady consult flow.
Yes. Most Melbourne clinics enable it ($39/month on top of any plan) for online bookings on routine work — vaccinations, nail clips, routine consults — and use Stripe Connect to take a deposit on surgery bookings to confirm the slot. Emergency walk-ins still come straight through the queue, no booking required.
No hardware. No app. No credit card. AUD pricing. Cancel any time.