Brisbane, QLD
Walk-in queue, online bookings, photo chat and pickup SMS for Brisbane vet clinics across the CBD, the Valley and out to West End.
Brisbane vet clinics from Fortitude Valley through West End and Paddington see a heavy mix of inner-city apartment pets and a steady summer load of weather-related emergencies — heat stroke, tick paralysis, snake bites. ServQueue gives a Brisbane clinic a walk-in queue with priority re-ordering for emergencies, owner photo chat for triage, online bookings for routine work, and pickup SMS for surgery recoveries. Runs alongside RxWorks, ezyVet or Provet Cloud.
Used by veterinary clinics and animal hospitals across the CBD, Fortitude Valley, West End, New Farm, Toowong and out to Ipswich. Built so owners wait in the car with the dog, the surgery picks up smoothly.
Brisbane vet clinics see seasonal spikes other capitals don't — tick paralysis from September through May, heat-stroke calls every January and February, and the regular flow of bandicoot-bitten suburban dogs. ServQueue's photo chat earns its keep here: an owner photographing the tick attachment site or a swelling can speed triage by minutes that matter. Inner-Brisbane CBD and Fortitude Valley clinics, often operating from older shopfronts with tight waiting rooms, lean on the walk-in queue to let owners wait outside with the animal — much less stress on cats and on dogs that fight with each other in the waiting room.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Ipswich.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fortitude Valley — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or West End.
Yes, on Growth ($129/month) and above. Most Brisbane clinics run two queues — 'Routine consults' (booked) and 'Walk-in emergency' — each with its own QR code at reception. The dashboard shows both side by side so the duty vet can triage by severity, not just arrival order.
Tick paralysis and snake bites are time-critical. Owner photo chat (Growth plan, $129/month) lets owners snap a picture of the attached tick, the bite location, or the dog's gum colour before they arrive — your nurse sees it on the dashboard and can prep antivenom or have the surgery ready. Often saves 10–15 minutes that matter clinically.
No hardware. No app. No credit card. AUD pricing. Cancel any time.