Sydney, NSW
From CBD chemists to suburban community pharmacies — patients drop their script and come back when it's ready.
Sydney pharmacies from the CBD out to Chatswood and Parramatta handle the same Friday-afternoon cluster: a queue forming at the counter, repeat scripts piling up, and the dispensary running flat out. ServQueue lets patients drop the script, scan a QR, and leave — they get an SMS when it's ready, you get a calmer dispensary, and the counter clears up for the next customer.
Used by community and compounding pharmacies across the CBD, Surry Hills, Bondi, Newtown, Manly and out to Wollongong. Built so the counter clears, repeat scripts come back when they're ready.
Sydney pharmacies face two distinct load peaks. The first is Friday afternoon — GPs rush out scripts before the weekend, and the dispensary queues spike from 4pm to 6pm in suburbs like Surry Hills, Newtown, and Chatswood. The second is Monday morning, when weekend-deferred repeats and post-emergency scripts come in together. Both peaks create the same problem: patients blocking the counter waiting on orders that aren't ready. ServQueue solves it by treating the dispensary queue like a café order: scan a QR, get a position reference, leave and come back when the SMS arrives. Dispensary staff clear the backlog without interruption; patients browse nearby or wait in the car. Parramatta and Penrith pharmacies with high methadone programs run a separate methadone queue on the Growth plan, keeping that flow discreet and separate from the main dispensary window. Patient contact details are stored in AWS Sydney only — drug names and script contents never enter ServQueue.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Wollongong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Surry Hills — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Bondi.
Yes. Compounding pharmacies in Surry Hills, CBD and Chatswood use ServQueue's multi-queue feature (Growth plan, $129 AUD/month) to run separate queues for compounding orders, repeat scripts, and walk-in dispensary. Each queue has its own QR code at the right counter. Patients check in at the correct counter for their order type and get a separate SMS when each queue reaches their position.
Yes. Growth plan ($129/month) supports multiple queues on one dashboard. Methadone and OST programs in Newtown, Redfern, and CBD pharmacies run a separate queue with its own QR — patients check in privately and wait away from the main counter. The staff dashboard shows both queues simultaneously.
Only name, phone number, and queue position. Script details, drug names, dispensing records, and clinical information never enter ServQueue. It replaces the paper waiting list — not Z Dispense, Minfos, Fred or LOTS. All contact data is stored in AWS Sydney (ap-southeast-2) under the Privacy Act 2024.
No hardware. No app. No credit card. AUD pricing. Cancel any time.