Melbourne, VIC
From CBD chemists to suburban Melbourne pharmacies — replace the Friday-arvo crush with an SMS callback.
Melbourne pharmacies across the CBD, Richmond and the inner-north handle a steady stream of repeat scripts and compounding orders that don't need the patient sitting in front of the dispensary. ServQueue lets patients drop the script, scan a QR, and head off — they get the SMS when it's ready, and the dispensary clears the Friday cluster faster.
Used by community and compounding pharmacies across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so the counter clears, repeat scripts come back when they're ready.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
No. Customers scan a QR code with their phone camera and a web page opens — no app, no account, no password. They enter their name and mobile number and land on a page that shows their queue position plus a live chat with you. Everything happens in their browser.
Yes — chat between you and your customers is unlimited on every plan, including Basic. We never charge per chat message. The only time you use your SMS quota is when we text a customer to let them know you've replied (and we only do that when they're not actively looking at their chat page).
SMS is included in your plan price — no per-message billing. Basic includes 300 SMS/month, Growth includes 800, Pro includes 1,500. Need more? You can buy one-time top-up bundles from your billing settings. Messages are sent via an Australian gateway so delivery is fast and reliable.
If you send them a chat message while they're offline, they get one SMS with a link back to the chat. They tap the link, the chat picks up exactly where it left off — nothing is lost. Think of it like a walkie-talkie: when both sides are holding it, talk is free; when your customer puts theirs down, we tap them on the shoulder.
Under 5 minutes. Sign up, enter your business name, name your queue, and you get a QR code. Print it or put it on a tablet at your counter and you're live.
Yes. Growth supports 3 queues per location, Pro supports unlimited queues across multiple locations. Each queue has its own QR code, URL, and live dashboard view.
No hardware. No app. No credit card. AUD pricing. Cancel any time.