Melbourne, VIC
From CBD chemists to suburban Melbourne pharmacies — replace the Friday-arvo crush with an SMS callback.
Melbourne pharmacies across the CBD, Richmond and the inner-north handle a steady stream of repeat scripts and compounding orders that don't need the patient sitting in front of the dispensary. ServQueue lets patients drop the script, scan a QR, and head off — they get the SMS when it's ready, and the dispensary clears the Friday cluster faster.
Used by community and compounding pharmacies across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so the counter clears, repeat scripts come back when they're ready.
Melbourne pharmacies run a distinctly urban pattern. Carlton and Fitzroy pharmacies serve dense student and young-professional catchments where foot traffic spikes during lunch and late-afternoon. Richmond and Collingwood pharmacies handle high chronic-disease script volumes alongside a strong compounding customer base. Inner-city CBD pharmacies near the hospital precinct in Parkville and Carlton handle the full spectrum: GP referrals, hospital discharge scripts, and walk-in OTC customers competing for the same counter. ServQueue works well in all three scenarios because it separates the physical queue from the dispensary work: a patient drops a script, the dispensary fills it without interruption, and the patient gets the SMS instead of standing in front of the counter. Friday-afternoon CBD pharmacies report the highest uptake — the Friday rush is real and ServQueue removes the bottleneck at the counter without adding staff. Patient data is stored in AWS Sydney (ap-southeast-2), not in Victorian cloud infrastructure or overseas.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes. High foot-traffic pharmacies near Melbourne University and RMIT in Carlton, Parkville and the CBD use ServQueue to handle the mid-semester student script surge. Patients drop a script, scan the QR, and come back when the SMS arrives — the counter doesn't block up between lectures. Basic plan ($59 AUD/month) covers a single dispensary queue.
Yes, on Growth ($129 AUD/month). Compounding pharmacies in Richmond and South Yarra run a separate compounding pickup queue alongside the main dispensary. Patients who ordered compounding products check in at the compounding counter, get their own position reference, and get a separate SMS when the order is ready.
Yes — ServQueue replaces only the paper waiting list. Your dispensary software (Z Dispense, Minfos, LOTS, Fred) continues to handle the clinical and compliance side. ServQueue manages the patient queue from drop-off to pickup SMS. The two systems never need to integrate.
No hardware. No app. No credit card. AUD pricing. Cancel any time.