Perth, WA
From CBD chemists to Fremantle community pharmacies — patients drop the script, get the SMS, come back.
Perth pharmacies from the CBD through Northbridge and out to Joondalup and Fremantle handle the standard problem: patients waiting on scripts that take 15 minutes, blocking the counter the whole time. ServQueue moves them off the floor — they scan a QR, leave, and get an SMS when it's ready. AWST-aligned support, AU data residency.
Used by community and compounding pharmacies across the CBD, Northbridge, Subiaco, Fremantle, Cottesloe and out to Joondalup. Built so the counter clears, repeat scripts come back when they're ready.
Perth pharmacies face a distinctive market structure: long distances between suburb and CBD, a high proportion of drive-in customers, and AWST isolation from eastern-states supplier support. Fremantle and Northbridge pharmacies serve dense inner-city catchments with foot-traffic script pickup patterns similar to Melbourne's inner suburbs. Joondalup and Rockingham community pharmacies serve large suburban catchments where patients drive 10–20 minutes each way — and particularly benefit from the SMS callback because a wasted round-trip to find the script isn't ready is a real cost. CBD and Subiaco pharmacies near hospitals handle high-acuity script loads from same-day discharge patients and specialists. ServQueue works across all three contexts: patients drop the script at the counter, scan the QR, and leave — the pharmacy fills the order without counter pressure, and the SMS calls them back. Perth pharmacies especially appreciate that ServQueue support operates on Australian hours with no AWST gap.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Joondalup.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Northbridge — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Subiaco.
Yes — suburban pharmacies where customers drive to collect scripts benefit most from the SMS callback model. Patients drop the script, drive home or run another errand, and come back when their phone alerts them. Basic plan ($59 AUD/month) covers a single dispensary queue. No hardware or tablet required — the QR code prints on paper.
Yes, on Growth ($129 AUD/month). Compounding pharmacies in Subiaco and Fremantle run a separate compounding pickup queue alongside the main dispensary queue. Patients check in at the right counter for their order type and receive a separate SMS when each is ready.
Yes. ServQueue is built and operated in Australia and support operates during Australian business hours. Perth pharmacies are not waiting for a UK or US support team to wake up. AWST is two hours behind the eastern states, and ServQueue's support team is reachable during Perth business hours.
No hardware. No app. No credit card. AUD pricing. Cancel any time.