Adelaide, SA
From Norwood chemists to Port Adelaide community pharmacies — replace the counter crush with an SMS callback.
Adelaide pharmacies in Norwood, Unley, Glenelg and Port Adelaide run on tight margins where staff time at the counter is the constraint. ServQueue lets patients drop a script, scan a QR, and leave — they get the SMS the moment it's ready, and the counter clears for the next customer. Discreet flow, no patient names on display.
Used by community and compounding pharmacies across the CBD, Glenelg, Norwood, Unley, the Adelaide Hills and out to the Barossa. Built so the counter clears, repeat scripts come back when they're ready.
Adelaide pharmacies are typically smaller and more community-focused than their eastern-states equivalents — Norwood and Unley chemists serve tight residential catchments with a high proportion of older, regular customers who collect repeats fortnightly. Glenelg and Port Adelaide community pharmacies see higher transient foot traffic from the coastal and industrial suburbs and tend to run busier Friday-afternoon and Saturday-morning peaks. The common problem across all Adelaide pharmacies is counter blocking: patients waiting on scripts that aren't ready occupy counter space and staff attention simultaneously. ServQueue removes both: patients drop the script, get a QR check-in, and leave — the dispensary fills the order without interruption, and the SMS brings the patient back at exactly the right moment. Adelaide pharmacies on the Basic plan report that Saturday morning peaks, previously stressful, become manageable within the first week of running the digital queue.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near the Barossa.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Glenelg — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Norwood.
Yes. Basic plan ($59 AUD/month) is the right starting point for a single-counter Adelaide community pharmacy. No hardware required — print the QR code, put it at the counter, and you're running a digital dispensary queue. Patients who prefer to wait in-store can still do so; ServQueue just gives everyone else the option to leave.
Yes, on Growth ($129/month). Adelaide pharmacies that run a consultation service alongside dispensing use two queues on the same dashboard — one for the dispensary counter and one for the consultation room. Each gets its own QR code and separate SMS callback when the practitioner is ready.
Basic plan is $59 AUD/month. Growth (multi-queue) is $129/month. Pro (unlimited locations) is $209/month. All plans include SMS credits and use an AU SMS gateway. A 7-day free trial is available — no credit card required. Most Adelaide pharmacies are on Basic or Growth.
No hardware. No app. No credit card. AUD pricing. Cancel any time.