Brisbane, QLD
From CBD chemists to Logan community pharmacies — give patients their pickup time on their phone.
Brisbane pharmacies from the CBD out to Logan and Ipswich handle the same pattern — a counter that gets blocked by patients waiting on scripts they could pick up later. ServQueue lets patients drop the script, scan a QR, and come back when their phone tells them. Compounding orders, repeat scripts and walk-ins all run through the same simple queue.
Used by community and compounding pharmacies across the CBD, Fortitude Valley, West End, New Farm, Toowong and out to Ipswich. Built so the counter clears, repeat scripts come back when they're ready.
Brisbane pharmacies run a pattern shaped by Queensland's spread-out suburban geography. CBD and Fortitude Valley pharmacies see high lunch-hour traffic from office workers collecting scripts during their break — exactly the 30-minute window where a pick-up SMS callback is most valuable. West End and South Brisbane pharmacies serve dense student catchments with high demand for repeat scripts and OTC items, creating short but frequent counter peaks throughout the day. Logan and Ipswich community pharmacies serve higher chronic-disease demographics and often run both a main dispensary queue and an OST (opioid substitution therapy) service — two queues that need to be discreet and independent. ServQueue's multi-queue feature on the Growth plan handles exactly this: separate QR codes at each service point, separate dashboards, and separate SMS callbacks. Brisbane pharmacies report the Friday 4pm script cluster as the time ServQueue delivers the clearest operational benefit — the dispensary fills scripts without interruption and the counter empties.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Ipswich.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fortitude Valley — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or West End.
Yes. The Growth plan ($129 AUD/month) supports multiple queues on one dashboard. OST programs in West End, Fortitude Valley and Logan pharmacies run a discreet separate queue — patients check in privately without joining the main counter queue. Staff see both queues on the same dashboard and call patients independently.
Yes. High-volume community pharmacies in Logan and Ipswich with 80–150 scripts a day benefit most from SMS callback — patients drop the script, leave, come back when their phone alerts them. Basic plan ($59/month) covers a single dispensary queue. Growth ($129/month) adds multi-queue for practices that also run immunisation or consultation services.
Only name, phone number, and queue position. Script details, drug names, dispensing records, Medicare information and clinical data never enter ServQueue. Patient data is stored in AWS Sydney (ap-southeast-2) — it never leaves Australian jurisdiction. ServQueue runs alongside Z Dispense, Minfos and LOTS without any integration required.
No hardware. No app. No credit card. AUD pricing. Cancel any time.