Sydney, NSW
From CBD service centres to Parramatta workshops — keep Sydney customers in the loop without picking up the phone.
Sydney workshops from Surry Hills to Parramatta handle a steady stream of drop-offs, courtesy-car swaps and waiting customers. ServQueue gives every car its own digital job ticket — customers scan a QR at drop-off, get a position and ETA, and you chat them photos and updates as the job progresses. No more 12 missed calls during the lunch rush.
Used by mechanic workshops across the CBD, Surry Hills, Bondi, Newtown, Manly and out to Wollongong. Built so billable hours go up, phone calls about job status go down.
Sydney workshops from Surry Hills and Alexandria in the inner city through to the major service belts in Chatswood, Parramatta and Penrith share a common problem: drop-off from 7:30am builds a five-car queue at the service desk, every customer wants a verbal update every two hours, and the mechanic fields those calls from under a car. ServQueue moves each dropped-off vehicle onto a digital job ticket — customers scan the QR at the service desk, get a live position and rough ETA on their phone, and receive chat messages with photos of what's been found. The phone-tag volume drops immediately. For Sydney's heavy-traffic suburbs like Parramatta and Chatswood where customers are far from their usual workshop, the pickup SMS is especially valuable — a customer who commutes from Parramatta to the CBD doesn't want to ring at 4pm to find out if their car is done. ServQueue fires the 'car ready' SMS the moment you close the job.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Wollongong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Surry Hills — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Bondi.
Yes. Basic ($59 AUD/month) covers a single queue, one location. Two bays can share one queue — jobs are listed in order, you work through them, and you tap 'car ready' when each job closes. Small inner-Sydney workshops use Basic as a phone-tag reducer before anything else.
Yes, on Growth ($129/month) and Pro ($209/month). Photos and PDFs go through the chat thread on the customer's job ticket. They see it on their phone and tap 'approve' or ask a question back. Most Sydney workshops say photo authorisation cuts back-and-forth call time by 60–70%.
Yes, on Pro ($209/month). Each location has its own queue dashboard, its own QR codes, and its own SMS credits. The owner or manager sees every location on one login.
No hardware. No app. No credit card. AUD pricing. Cancel any time.