Adelaide, SA
From Port Adelaide workshops to Norwood service centres — keep SA customers in the loop without the phone tag.
Adelaide workshops in Port Adelaide, Norwood and out to the Hills run on tight margins where every interrupted phone call costs billable time. ServQueue replaces 'when will my car be ready?' calls with a live status link the customer can check anytime. Photos through chat let customers authorise extra work in writing — no he-said-she-said when they pick up.
Used by mechanic workshops across the CBD, Glenelg, Norwood, Unley, the Adelaide Hills and out to the Barossa. Built so billable hours go up, phone calls about job status go down.
Adelaide's automotive service market runs from the CBD and inner suburbs through Port Adelaide and Elizabeth in the north, Norwood and Campbelltown in the east, and Christies Beach and Noarlunga in the south. Adelaide workshops are typically smaller and more owner-operated than their eastern-states equivalents — a single mechanic or two-person operation handling 6–10 jobs a day. For these shops, phone tag is the biggest operational drain. ServQueue cuts that overhead completely: each job gets a chat thread, customers check status themselves, and the mechanic's phone is silent unless a customer has a genuine question. Adelaide's compact geography means customers are rarely more than 20 minutes from the workshop — the SMS pickup message is useful, but it's the photo-authorisation chat that most Adelaide workshops report as the biggest time saving.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near the Barossa.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Glenelg — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Norwood.
Yes. Basic ($59 AUD/month) is the right plan for a solo workshop. You manage the queue from the workshop computer or your phone. Customers get a status link and chat thread. The solo operator benefit: no calls to answer, no callbacks to make. The job speaks for itself.
The chat message constitutes written authorisation — the customer's text reply is timestamped in the thread. Most Adelaide workshops run a policy of 'photograph the part, state the price in chat, get a reply before starting.' That's legally sufficient written authorisation in most SA service scenarios. For very high-value work, request a voice call in addition.
Yes, on Growth ($129/month). Each service type gets its own QR code and queue — inspection customers join one queue, repair customers join another. The dashboard shows both. Common setup for Adelaide workshops that run a morning inspection batch and an afternoon repair flow.
No hardware. No app. No credit card. AUD pricing. Cancel any time.