Perth, WA
From Fremantle workshops to Joondalup service centres — replace job-update phone calls with a chat thread.
Perth workshops from Fremantle through the CBD out to Joondalup handle the same problem every day: customers ringing for updates, mechanics putting down the spanner to answer the phone. ServQueue puts the job status on the customer's phone so they can see progress without calling, and you message them photos straight from the bay when there's an extra item to authorise.
Used by mechanic workshops across the CBD, Northbridge, Subiaco, Fremantle, Cottesloe and out to Joondalup. Built so billable hours go up, phone calls about job status go down.
Perth's workshop belt runs from Fremantle through the inner-northern suburbs (Osborne Park, Malaga, Wangara) out to Joondalup and south to Rockingham and Mandurah. The drop-off pattern in Perth is influenced by the city's car-dependent geography — commutes are longer, most customers drop the car and take public transport or a courtesy car, and the pickup window is often 'sometime after 5pm.' ServQueue's pickup SMS is therefore the feature Perth workshops care about most: customers who have driven 20–30 minutes to drop a car don't want to make a second trip to find out it isn't ready. The SMS fires the moment you close the job in the dashboard. Perth's AWST timezone also matters: most eastern-states SaaS vendors support peak hours during Sydney/Melbourne business hours, which are Perth lunch breaks and afternoons. ServQueue is AU-built with AWST support hours.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Joondalup.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Northbridge — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Subiaco.
Yes. You can set the queue to 'after hours' mode from the dashboard. Drop-offs that arrive outside operating hours are queued for the next morning — the customer gets a confirmation SMS on drop-off and a job-in-progress message when you open the job the next day.
Yes, on Growth ($129/month). All photos and PDFs go through the customer's job chat thread. They see it instantly, tap approve or ask a question, and you have the authorisation in writing.
Works on any device with a browser — phone, tablet, or desktop. No hardware purchase required. Most Perth workshops run the dashboard on the service-desk computer and manage the queue from the same screen they use for their workshop management system.
No hardware. No app. No credit card. AUD pricing. Cancel any time.