Melbourne, VIC
From Richmond service centres to Brunswick workshops — fewer phone calls, more billable hours.
Melbourne workshops in Richmond, Brunswick and out to the eastern suburbs lose hours each day to phone tag with customers chasing job updates. ServQueue replaces those calls with a chat thread per car — customers see their job's status, you send photos of what's been found, and the SMS 'car ready' message lands the moment the keys hit the desk.
Used by mechanic workshops across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so billable hours go up, phone calls about job status go down.
Melbourne workshops sit in two distinct belts: the inner-city strip from Richmond through Fitzroy and Brunswick, where service centres are tucked between terrace houses and foot traffic is high; and the outer-eastern belt from Box Hill through Ringwood to Boronia, where trade volumes are larger and the drop-off rush hits harder. Both belts share the same problem — customers ring three times on a busy day to ask when their car's ready, and the mechanic answering the phone is the same person trying to finish the job. ServQueue puts the job status on the customer's phone so they can monitor it without calling. Inner-Melbourne workshops in Richmond and Brunswick benefit especially because their customers are mobile — they drop the car and walk or catch a tram. Outer-eastern workshops, where drives are longer, lean more on the SMS pickup notification — a Ringwood customer doesn't want to drive 25 minutes and find the car isn't ready yet.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes. Basic ($59 AUD/month) covers one queue and gives customers a live status link. Brunswick workshops typically see their call volume drop by half in the first week — customers who can check status don't ring to ask.
Yes, on Growth ($129/month). You send a photo of the worn part through chat, the customer reads the quote, and taps approve. You have written authorisation and can start the work without a call. Especially useful for Richmond workshops handling after-hours drops where the customer is at work.
Yes, on Growth ($129/month, up to 5 locations) or Pro ($209/month, unlimited). Each workshop has its own queue and QR codes but shares one owner login and billing account.
No hardware. No app. No credit card. AUD pricing. Cancel any time.