Brisbane, QLD
From West End workshops to Logan service centres — keep customers informed without a single phone call back.
Brisbane mechanics from Fortitude Valley out to Logan and Ipswich juggle drop-offs, courtesy cars and waiting-bay customers all morning. ServQueue gives each customer a live link to their car's job — position in the queue, ETA, and a chat thread for photo updates from the bay. Customers stop ringing for updates because they can see them.
Used by mechanic workshops across the CBD, Fortitude Valley, West End, New Farm, Toowong and out to Ipswich. Built so billable hours go up, phone calls about job status go down.
Brisbane's auto service market runs from inner-city workshops in West End, Toowong and Fortitude Valley out through the dense service belt in Logan and out to Ipswich. The inner-city shops face a concentrated morning drop-off from 7–8:30am, where three or four simultaneous walk-ins back up the service desk. The outer-southern suburbs — Logan Central, Kingston, Springwood — run higher volumes across a longer day. Both patterns create the same outcome: mechanics spending 15–20 minutes a day answering phone updates instead of working on cars. ServQueue moves the status update onto the customer's phone. The chat thread handles the conversation — 'we found a cracked CV boot, here's the photo, do you want us to replace it?' — without a single call. Brisbane's subtropical climate means waiting customers in inner-city workshops are rarely comfortable in a waiting room; the SMS pickup message lets them walk to the café on Hardgrave Road or the Toowong shops and come back exactly when the car's done.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Ipswich.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fortitude Valley — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or West End.
Yes. Growth ($129 AUD/month) handles multiple queues and high daily volume. Each drop-off gets its own position in the queue and a chat thread. Logan workshops that run the highest daily volumes in Queensland use Growth or Pro and report eliminating most inbound status calls.
Yes, on Growth ($129/month). PDFs and photos both go through the chat thread. Customer receives it on their phone, reads the quote, and responds in the same thread. You have written sign-off before you start the job.
ServQueue tracks the job queue, not physical assets, so courtesy car allocation isn't a built-in field. Most workshops handle it by adding a note to the customer's chat thread: 'You've been given courtesy car REG123' — visible to both the customer and the workshop dashboard.
No hardware. No app. No credit card. AUD pricing. Cancel any time.