Melbourne, VIC
From CBD flagships to Chadstone fashion floors — fitting rooms, returns and click-and-collect on one dashboard.
Melbourne retail across the CBD, South Yarra and the suburban centres juggles fitting-room queues with click-and-collect pickup and a returns counter that always seems to have three customers in line. ServQueue runs all three queues on the same dashboard so customers shop the floor instead of standing in line — and get an SMS the moment their fitting room or order is ready.
Used by retail stores and fitting rooms across the CBD, Fitzroy, Carlton, South Yarra, St Kilda and out to Geelong. Built so fitting rooms, click-and-collect and returns all run from one screen.
Melbourne retail runs a distinctly weekend-driven queue pattern. Bourke Street Mall CBD stores and South Yarra Chapel Street boutiques see their heaviest fitting-room pressure on Saturday between 11am and 3pm. Chadstone, which runs one of the highest foot-traffic suburban centres in Australia, sees the fitting-room backlog compound across a three-hour Saturday window. Melbourne's inner-north retail strip in Fitzroy and Brunswick runs a different pattern — smaller boutiques with 2–4 fitting rooms where even a short queue becomes a customer satisfaction problem. ServQueue scales across both: Chadstone multi-room flagship stores use the Pro plan with team roles so fitting-room staff operate their own queue independently, while Fitzroy boutiques run a single-queue Growth plan setup. Melbourne retail managers consistently cite Saturday lunch (12pm–2pm) as the period where ServQueue's SMS callback makes the clearest difference to floor conversion — customers browse instead of hovering at the fitting-room entrance.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Geelong.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fitzroy — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Carlton.
Yes — small boutiques benefit more than large stores because the fitting-room queue is proportionally more disruptive when you have only 2 rooms. Basic plan ($59 AUD/month) covers a single fitting-room queue. Customers scan the QR at the entrance, browse the floor, and get an SMS when a room is free.
Yes. Growth plan ($129 AUD/month) supports multiple queues on one dashboard — fitting rooms, click-and-collect, and returns each get their own QR code and independent SMS callbacks. Pro plan adds team roles so fitting-room staff, pickup desk staff, and managers each see only their relevant queue.
Yes. Growth and Pro plans include photo and PDF sharing in chat. Personal shoppers at South Yarra and CBD stores use this to send fit-board images to waiting customers — the customer confirms picks before entering the fitting room, which reduces room turnaround time significantly.
No hardware. No app. No credit card. AUD pricing. Cancel any time.