Adelaide, SA
From CBD flagships to Rundle Mall fashion floors — fitting rooms and pickup on a single dashboard.
Adelaide retail across the CBD, Rundle Mall and Norwood juggles fitting-room queues with click-and-collect and a returns line that always seems to clog the service desk. ServQueue gives each queue its own QR code at the right counter, customers shop the floor instead of standing in line, and the SMS callback brings them back the moment their room or order is ready.
Used by retail stores and fitting rooms across the CBD, Glenelg, Norwood, Unley, the Adelaide Hills and out to the Barossa. Built so fitting rooms, click-and-collect and returns all run from one screen.
Adelaide retail is concentrated along the Rundle Mall CBD strip and the Norwood Parade boutique strip, with secondary centres in Glenelg and Tea Tree Plaza. Adelaide's retail trading pattern runs compressed compared to eastern states — Saturday is the primary trading day, with peak foot-traffic in the 10am–1pm window before the afternoon tails off. Rundle Mall department stores and fashion retailers in the CBD see fitting-room queues that form quickly during this window, while Norwood Parade boutiques run smaller-format stores where a 2–3 room fitting queue has an immediate impact on customer experience. Glenelg retailers, particularly during summer, see spikes driven by beach-day shopping patterns. ServQueue works across all three contexts: scan at the entrance, wait on the floor, get the SMS when the room is free. Adelaide retailers on Basic plan ($59/month) report the Saturday morning peak as the clearest use case, with fitting-room wait times dropping from visible queues to near-zero perceived waits within two weeks of going live.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near the Barossa.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Glenelg — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or Norwood.
Yes. Small boutiques on Norwood Parade benefit from virtual queuing — even a 2-room store sees customers hovering at the entrance during the Saturday 10am–1pm peak. Basic plan ($59 AUD/month) covers a single fitting-room queue. Customers scan the QR, browse the rail, and get the SMS when a room is free.
Yes, on Growth ($129/month). Each service type gets its own QR code — one at the fitting-room entrance, one at the click-and-collect counter, one at returns. Customers get separate position references and separate SMS callbacks for each service. Pro ($209/month) adds team roles for larger store formats.
Basic ($59 AUD/month) covers a single store with one or more queues. Growth ($129/month) adds multi-location and unlimited queues per store. Pro ($209/month) adds unlimited locations and team roles. A 7-day free trial is available — no credit card required. Most Adelaide single-store retailers start on Basic.
No hardware. No app. No credit card. AUD pricing. Cancel any time.