Brisbane, QLD
From riverside venues in South Brisbane to Fortitude Valley's late shift — manage the line from your phone.
Brisbane's hospitality runs across Fortitude Valley's late-night bars, the riverside venues in South Brisbane, and the brunch crowd in New Farm and Paddington. ServQueue lets the host run the whole queue from the iPad at the door — or from their own phone when they step out front. Guests scan, get their position, and watch the wait tick down without ever asking how long.
Used by restaurants and cafés across the CBD, Fortitude Valley, West End, New Farm, Toowong and out to Ipswich. Built so tables turn faster, fewer walk-outs at the door.
Brisbane's hospitality footprint is spread across distinct pockets: Fortitude Valley's late-night bars and weekend brunch crowd; West End's café strip running from Boundary Street through to Dornoch Terrace; South Brisbane's riverfront venues; and New Farm's weekend regulars. The walk-in pattern across all four is the same — Saturday from 9am and Sunday from 8am, peaking at 10:30 and tapering after 1pm. ServQueue's real-time wait estimate cuts the most common problem these venues face: guests who walk in, see a crowd, and immediately walk out because nobody can tell them how long the wait is. The moment a guest scans the QR, they see their position and a live time estimate. They can wait at the coffee shop across the road or in their car and come back when their position is close. Valley venues running late-night sittings from 6pm get the same benefit — a Friday-night queue without a line at the door.
They open their camera, scan the QR on your counter, and they're in the queue. No app download, no account. Same for everyone in the CBD or out near Ipswich.
Position and live wait estimate on their phone. They can wait inside, sit in the car, or grab a coffee on Fortitude Valley — their choice.
One tap on the dashboard sends them an SMS via the Australian gateway. They walk back in, you serve them, no idle minutes.
From $59 AUD/month. SMS included. Live chat unlimited on every plan. No setup fees, cancel any time. Same flat price whether you're in the CBD or West End.
Yes. ServQueue runs on the server's own phone. Basic ($59 AUD/month) covers a single queue — guests scan the QR at the door, join, and the server taps 'call next' between covers. No tablet, no second staff member needed.
Yes, on Growth ($129/month) and above. Each queue gets its own QR code — one on the host stand, one on the takeaway counter — and both show on the same dashboard. Common setup for South Brisbane venues handling both during the lunch rush.
Yes. SMS is sent via ClickSend, an Australian gateway with direct connections to every Brisbane carrier. 40 outbound messages in a Friday night goes through without throttling. Top up credits from the dashboard anytime — no per-message contract.
No hardware. No app. No credit card. AUD pricing. Cancel any time.